Web Support Packages
Select from our range of ongoing support services to optimize and maintain your website.
Monthly
Annually
Basic
For clients who just need essential care and protection.
Monthly Inclusions:
- Dependency & framework updates
- Security patches
- Compatibility maintenance
- Monthly website backup
- Search Engine Optimisation (SEO)
- 24/7 uptime monitoring
- Downtime alerts
- General guidance
- General Email support
- Response time within 1-2 business days
Popular
Standard
Best for businesses that want consistent updates, performance tracking, and faster support.
Monthly Inclusions:
Everything in Basic, plus:
- 1.5hr developer support ($165 value)
- Weekly website backup
- Minor design updates
- Minor feature updates
- Minor content updates
- Bug fixes
- Domain management
- Website hosting
- Performance monitoring
- Priority email support
- Response time within 1 day
Advanced
For growth-focused clients who want proactive support and improvements.
Monthly Inclusions:
Everything in Standard, plus:
- 4hr developer support ($440 value)
- Major design updates
- Major feature updates
- SEO health check
- Website improvements
- Performance optimisation
- Monthly analytics report
- Growth planning
- Bi-annual strategy call
- Critical issue handling
- 24-48hr emergency response
Premium
For businesses seeking extensive support and fast response times.
Monthly Inclusions:
Everything in Advanced, plus:
- 8hr developer support ($880 value)
- Major content updates
- Monthly SEO audit
- Advanced analytics
- Trend analysis
- Quarterly strategy call
- 24/7 phone support
- Priority issue handling
- 12-24hr emergency response
Compare Packages
| Monthly Benefit | None | Basic | Standard | Advanced | Premium |
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| Website Tech Updates |  |
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| Monthly Site Backup | |
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| 24/7 Uptime Monitoring | |
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| SEO Setup | |
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| Website Analytics Monitoring | |
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| Email Support | |
1-2 Day Reply | 1 Day Reply | |
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| Weekly Site Backup | |
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| Priority Email Support | |
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| Design Updates | |
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Minor | Major | Major |
| Feature Updates | |
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Minor | Major | Major |
| Content Updates | |
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Minor | Minor | Major |
| Dev/Design Support (Time) | |
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1.5 Hrs | 4 Hrs | 8 Hrs |
| Domain Setup & Management | |
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| Website Hosting | |
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| Bug Fixes | |
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| Website Analytics Reports | |
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| SEO Health Monitoring | |
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| Emergency Issue Response | |
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24-48 Hrs | 8-16 Hrs |
| Strategy Calls | |
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Bi-annual | Quarterly |
| 24/7 Phone Support | |
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