Web Support Packages
Select from our range of ongoing support services to optimize and maintain your website.
Monthly
Annually
Basic
For clients who just need essential care and protection.
Monthly Inclusions:
- Dependency & framework updates
- Security patches
- Compatibility maintenance
- Monthly website backup
- 24/7 uptime monitoring
- Downtime alerts
- Domain management
- Website hosting
- Support within 1-2 business days
Popular
Standard
Best for businesses that want consistent updates, performance tracking, and faster support.
Monthly Inclusions:
Everything in Basic, plus:
- 1.5hr developer support ($165 value)
- Weekly website backup
- Minor design updates
- Minor feature updates
- Minor content updates
- Bug fixes
- Performance monitoring
- Priority support same day
Advanced
For growth-focused clients who want proactive support and improvements.
Monthly Inclusions:
Everything in Standard, plus:
- 4hr developer support ($440 value)
- Major design updates
- Major feature updates
- SEO health check
- Major content updates
- Performance optimisation
- Monthly analytics report
- Growth planning
- Bi-annual strategy call
- Critical issue handling
- 24-48hr emergency response
Premium
For businesses seeking extensive support and fast response times.
Monthly Inclusions:
Everything in Advanced, plus:
- 8hr developer support ($880 value)
- Quarterly SEO audit
- Advanced analytics
- Trend analysis
- Quarterly strategy call
- 24/7 phone support
- Priority issue handling
- 12-24hr emergency response
Compare Packages
| Monthly Benefit | None | Basic | Standard | Advanced | Premium |
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| Domain Management |  |
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| Website Hosting | |
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| Website Tech Updates | |
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| Monthly Site Backup | |
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| 24/7 Uptime Monitoring | |
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| Website Analytics Monitoring | |
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| Email Support | |
1-2 Day Reply | 1 Day Reply | |
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| Weekly Site Backup | |
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| Priority Email Support | |
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| Design Updates | |
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Minor | Major | Major |
| Feature Updates | |
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Minor | Major | Major |
| Content Updates | |
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Minor | Minor | Major |
| Dev/Design Support (Time) | |
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1.5 Hrs | 4 Hrs | 8 Hrs |
| Bug Fixes | |
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| Website Analytics Reports | |
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| SEO Health Monitoring | |
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| Emergency Issue Response | |
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24-48 Hrs | 8-16 Hrs |
| Strategy Calls | |
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Bi-annual | Quarterly |
| 24/7 Phone Support | |
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